Zoom Video Communications raised its annual revenue forecast on Wednesday, driven by strong demand for its AI-enhanced collaboration tools, particularly in hybrid work environments. The company also announced that Kelly Steckelberg, its Chief Financial Officer, will be stepping down from her role.

Following the announcement, Zoom’s shares saw a 3% increase in after-hours trading. The company has been actively integrating artificial intelligence into its product lineup, expanding its service offerings to capitalize on the growing popularity of hybrid work models.

A standout product, Zoom Contact Center—an AI-driven, omnichannel platform that offers businesses tailored responses for customer interactions—has attracted several major clients, including Zoom’s largest single-order deal in the second quarter.

The company also reported a 7.1% increase in large accounts, defined as customers contributing over $100,000 in revenue over the past 12 months. Additionally, Zoom’s online average monthly churn reached its lowest level to date.

“This shows that Zoom is not just maintaining its position but is actively strengthening its base, ensuring long-term stability,” said Jeremy Goldman, senior director of briefings at Emarketer.

Goldman added, “The key for Zoom moving forward is to keep innovating and expanding its offerings. The challenge will be to sustain this momentum and prove they’re more than just a success story from the pandemic, while continuing to deliver growth that keeps investors optimistic about their future.”

Zoom has initiated a search for Steckelberg’s replacement, with her final day set to be the day after the company reports earnings for the quarter ending October 31. Steckelberg, who has served as CFO since 2017, played a pivotal role in guiding Zoom through its successful IPO in 2019.

For fiscal 2025, the company now anticipates revenue in the range of $4.63 billion to $4.64 billion, slightly up from its previous forecast of $4.61 billion to $4.62 billion.

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